I used to love this theater, but something's gone wrong here! Today I was in line to see "1917," and the line was so slow that even though I arrived several minutes before showtime, which means trailers for 10 minutes, I missed the trailers and the first part of the movie.
Because they're now having people choose their seats, the process takes longer, and there's only one person in the the ticket booth. Arriving late and in the dark, I couldn't find my seat until I remembered the flashlight on my iPhone. If they're getting people in late in the dark, they should at least have an usher.
When I was with friends a couple of weeks ago, one of the theaters was so cold that it was difficult to focus on the film. We complained afterwards and were told that they'd had a heating problem for a couple of months. I suggested that they put up a sign to warn the theater-goers. Today the manager told me they found out they were not allowed to put up a sign.
Two women let the manager know that there was no toilet paper in the restroom, and she said she was sorry but there wasn't any more to put in there. Walgreen's is just a block away. I sympathize with those working at an understaffed, mis-managed theater, but they need to be more pro-active, or else they need to put up warning signs whether they're allowed to or not!
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