Vacation Package: The Chronicle Finally Keeps Its Promise!

The San Francisco Chronicles offers to keep the newspapers put on while we're away so that when we come back, we'll have a vacation package.  But they had never fulfilled this promise.

In the past, I called about it, was told the scripted "I'm sorry for this inconvenience" and promised that those concerned would be told and it would be delivered.  But it never was.

When I returned from my most recent trip I was more persistent.  I called every day, and I even got a special number, a perhaps-supervisor, Jerry Quiles:  1 800 499-5700.  I called and got a message machine.  I left a messages.  No vacation package the next day.  I called again.  I left another message.

This morning the vacation package was on my doorstep, right along with today's paper--the way it was supposed to be last Monday!

Behold: