Wednesday, May 22, 2024

 


Isn't it good that we Muni passengers have the chance to commend Muni operators who help us in a special way?  Today I made it the 1/2 mile to West Portal, something that was easy before I had a torn meniscus, and then I took the streetcar to Church and the #22 to Mission Bay for an appointment with Kaiser.  But going back I wasn't sure where to wait for the bus, so I approached the driver of the #22 bus, who opened the door and confirmed that his was the bus I needed, but the bus stop was across the street.  "Since the door's already open, you can get on," he said--saving me more walking and the certainty that I'd miss his bus if I cross the street walking.  

This was driver 6977 on bus 5732.  So I called 3-1-1 to let them know how he had helped me, and someone took the report, which he said would be read at a Muni meeting.

Dear tina_martin:
Thank you for providing your feedback. This email serves as an acknowledgement and confirmation that the request you submitted is being tracked in our system as Muni Customer Service Case 1044196.

Your feedback has been documented and will be forwarded to the appropriate party for review and follow up as applicable. Please note that due to staffing shortages, follow up response may be delayed. We appreciate your patience and understanding. 

You can track your case here: Muni Feedback Case Status


If you have any additional questions, please reply directly to this email or you may contact the 311 Customer Service Center at 311 or 415.701.2311. 

We value your feedback and thank you for riding Muni.

Sincerely,
Muni Customer Service Team

No comments:

Post a Comment

I don't think this is the kind of community-provided bench the SF Chronicle was talking about today in its article https://www.sfchronic...